Service FAQ


Get Answers to Your Questions

Here are answers to some common questions about our service.

You can contact Member Services at (844) 476-2326 or [email protected] for more information.

Member Services is available via phone from 9:00 a.m. until 6:00 p.m. Monday and 9 a.m. until 6:30 p.m. Tuesday through Friday.

Q: Why Organic?

A: Organic foods taste better and contain more essential nutrients than conventional foods. Conventional foods can carry harmful pesticides, so reducing your family’s exposure to these harmful chemicals leads to a reduction of risk that ranges from food allergies to cancer. Organic foods also help reduce the amount of agricultural chemicals that affect wildlife and water quality.  And organic produce protects one of our nation’s most valuable resources – top soil. Organic farmers add natural fertilizers to their farms each year to keep their soil healthy and alive.

Q: Why Local?

A: Green BEAN Delivery believes in building local food systems. Encouraging our community to enjoy local food increases our food security as a nation and adds to the prosperity of our local economy. Local food also decreases the amount of greenhouse gases used to transport your food to your dinner plate.

We live in the heartland and have tremendous resources to create a sustainable farm community. Green BEAN Delivery’s goal is to make local foods more accessible and convenient. Why should we not enjoy local food when it is quite simply the best food available? Remember there are working families behind every local food business including Green BEAN Delivery. Your food dollar counts!

Green BEAN Delivery is independently and locally owned.

Click here for more information about our local suppliers.

Q: Where does your produce come from?

A: We source our produce from local farms whenever possible. We work with a growing network of farms directly during the local growing season. Our members’ support helps these local farms become more stable and increase their production. During the spring, summer, and fall months, you will see local produce options.  During the colder months, we work directly with farms primarily within the US to get the freshest produce in season. We keep our produce seasonal year round.  The most common produce that is sourced outside the US is Fair Trade mangoes, bananas, and pineapples.  Produce is labeled with area of origin so you can make an informed decision when customizing the produce in your bin.

Q: Is all of your produce organic?

A: The majority of our produce is Certified Organic.  However, we understand that many of our local producers use sustainable farming practices without certification.  All produce is labeled as OG (Certified Organic), SG (Sustainably Grown), or CV (Conventional).  Information about the growing practices of our local farmers can be obtained from Member Support or from the farm directly.  All members can customize the contents of their produce bin to match their preferences.

Q: What kinds of local products do you offer?

A: During the spring, summer, and fall months, we offer local produce choices.  Remember that the local produce supply can be impacted by less than ideal weather conditions, so the choices can vary week to week and year to year.  You can always find a wide variety of local groceries year round.  These include local eggs, dairy, meats, breads and other unique artisan foods. There are more local grocery items on our site than you will find at any store in the state of Indiana!

Click here for more information about our local suppliers.

Q: Can I request an item to add to your store that you do not currently offer?

A: We are very interested to know what products you would like to order. Email Member Services at [email protected] to tell us about any produce or grocery items that you would like us to add to our store.

How do I sign up for Green BEAN Delivery?

A: You can register for our service by clicking the blue Sign-Up Now link on the left side of our homepage. Simply enter and confirm your delivery address. Then select the bin size and delivery schedule you would prefer (weekly or biweekly).  This is called your Subscription.  See “What is my Subscription?” below for more information.

Q: Can I get my order delivered to my workplace?

A: You may be able to receive your delivery at your workplace. We will do our best to accommodate any time constraints on receiving your order.  Make sure you select Business as your Location Type. Include the business name, as well as the latest time you can receive your order. Add clear directions to your office under Delivery Instructions.

Q: Do I need to be home to accept my delivery?

A: You do not need to be present when your order arrives. Next to Location Type, specify where you want your bin to be placed (back door, front porch, side deck). If needed, you can add additional notes under Delivery Instructions.  It is better to have your order delivered to a spot that is out of sight, under cover, and not in direct sunlight. If you live in an apartment complex, make sure you give any necessary details (such as gate or door code) for our drivers to deliver your bin to the correct spot. Delivery times are Tuesday through Friday from Noon until 8 p.m. Due to circumstances beyond our control, such as traffic and weather, occasionally orders may be delivered slightly outside of this timeframe.

Q: What time do you deliver?

A: Orders are delivered Tuesday through Friday from Noon until 8 p.m. Due to circumstances beyond our control, such as traffic and weather, occasionally orders may be delivered slightly outside of this timeframe. Your address determines your delivery day. We cannot guarantee a specific delivery time, and your delivery time may vary from week to week.  We strive to make our delivery routes as efficient as possible to limit our carbon footprint and deliver orders in a timely manner.  Accommodations may be made for delivery to businesses.

Q: What is my Subscription?

A: Your Subscription is the Produce Bin of your choice and your preferred frequency (weekly or biweekly). You may also add Recurring Grocery Items to your Subscription. Your Subscription acts as a default order which you will receive automatically according to your Delivery Schedule.  You may customize your order from 3pm Thursday until 10 am the day prior to your delivery day. You may change your Bin Type, Delivery Frequency and Schedule, Delivery Instructions or Address on the Deliveries tab of your account.

Please contact Member Services at [email protected]  if you have any questions about creating your orders.

Q: What are my options if I live outside of your delivery area?

A: You may be able to have your order delivered to your workplace if you work in our delivery area. We will do our best to accommodate any time constraints you may have for receiving your delivery at work. You may also arrange to pick up your order at our warehouse Tuesday through Friday between Noon and 4:00 p.m.

Q: Will you expand your delivery area?

A: Green BEAN Delivery has added many neighborhoods to our delivery areas, and we will continue to expand. Addition of a specific neighborhood or town depends upon our current capacity and the demand for our service in that area. Tell your friends and neighbors to sign-up so that we can evaluate expansion into your hometown.

Q: Are there any fees for your service?

A: There are no registration or membership fees for our service. All orders must meet your bin’s minimum order for free delivery. Orders below the bin’s minimum will incur a delivery fee equal to the difference between the order total and $35 or $7.99 for the U-Pick bin.  The deadline for cancellation of orders is 10:00 AM the day before your delivery day. Orders canceled after 10:00 AM the day before your delivery day deadline will incur a $5.00 Late Cancellation Fee.  Orders are delivered in reusable plastic bins with liners and sometimes ice packs which need to be returned to Green BEAN Delivery.  A charge of $15 will be applied to accounts that do not return the bins and packaging within a specified time frame.

Q: What if I need to take a break from the service?

A: No problem. Green BEAN Delivery is a flexible service that allows you to cancel specific orders or temporarily cancel your account.  You can suspend any order up to 12 weeks in advance by using the Deliveries tab when you login to your account. You can also contact Member Services at [email protected] to make these arrangements. This is perfect for upcoming business travel or personal vacations.

If you are not sure how long you need to suspend your deliveries, you can temporarily deactivate your account by contacting Member Services at [email protected]. Just login to your account and select Discontinue Service under General Information on your Account tab. Contact Member Services at [email protected] when you’re ready to reactivate your membership.

Q: How do I cancel my order?

A: You must cancel your order no later than 10 am the day prior your scheduled delivery.  To cancel, just login to your account and go to “Delivery Schedule”. You can select a specific date to skip a delivery up to 12 weeks in advance. Make sure to click the green Save Preferences button.  You can also contact Member Services at [email protected].

Cancellations after 10 am the day prior your scheduled delivery will be subject to a $5.00 fee, which helps us cover any losses due to products already ordered for you.  You must contact Member Services via phone or email before the day of your scheduled delivery to cancel your order.

Q: I missed your deadline to customize my order. What can I do?

A: Contact Member Services at [email protected] immediately. We will do our best to get you the products you want in your bin. Many of our grocery items are ordered fresh every week so last minute additions may not be possible. 

Q: Why can’t I customize my bin?

A: If you are a member with an active account, you can customize the produce in your bin between 3:00 p.m. Thursday and 10:00 AM the day before your delivery day.  If you are not able to make changes to your bin during these times, please contact Members Services as soon as possible. 

Q: What do I do with my bin and packaging?

A: Green BEAN Delivery is committed to conserving resources and reusing packaging when possible.  Your green bin will be retrieved along with the insulating liner and ice packs the next time you have a scheduled delivery.  If you forget to leave your bin with liner or other packaging out for pickup, don’t worry. You can either set them out the next time we deliver or drop them off at our warehouse.

You may be charged $15 for every bin that is not returned. Your order invoice is emailed on Monday to remind you to leave your bin out. Make sure that you leave your bins in the same place that you requested your order to be placed.

Q: Why can’t I login to my account?

A: Confirm the email address you are using to log in is the one you used while setting up your Account and that it is spelled correctly; confirm that the caps lock is off when you type in your password.  If the problem persists, it is likely that the browser’s cookies are the cause.  Please clear cookies for, and try again.  You may also try an alternative browser if you suspect a problem with cookies.  You can also click Forgot Password on the log in page. Please contact Member Services if these remedies are not effective.

Q: What do I do if I receive a poor quality product?

A: Your satisfaction is very important to us, and your feedback is helpful.  Please notify Member Services at [email protected] as soon as possible if you receive a product that is poor in quality. We may be able to replace the item if you contact us by 9:00 a.m. the day after your delivery.  If replacement is not available or needed, we are happy to place a credit on your account.  This credit will apply to your next order and can be viewed under your Recent Billing History.  Feedback must be received within two weeks of your order to be eligible for a credit.

Q: What do I do if my order is missing an item?

A: We take great pride in packing each order accurately. We may be able to bring you the missing item(s) if you contact us by 9:00 a.m. the day after your delivery.  If replacement is not available or needed, we are happy to place a credit on your account.  This credit will apply to your next order and can be viewed under your Recent Billing History.  Feedback must be received within two weeks of your order to be eligible for a credit.

Q: How do I change my credit card information?

A: You can add new billing information on the Account tab when you login.  Make sure to update the number as well as the expiration date and three digit security code.  You may also contact Member Services to update your information over the phone at 844-476-2326.

Q: What do I do if I am not receiving my Green BEAN Delivery emails?

A: Emails are very important to the Green BEAN Delivery service, so we want to make sure you are receiving the alerts you need.  First, login to your account and make sure that your email address is correct on the Account tab. Next, add [email protected] and [email protected] to your Safe Senders List or Email Address Book to keep our emails from going into a Junk or Spam folder. You might also check your Promotions or Bulk Mail folders.

Q: What do I do if I do not want to receive certain emails?

A: We understand that email accounts are bombarded with solicitations, and we want to you to control what emails you receive from Green B.E.A.N. Delivery.  At the bottom of each email we send, you can click a link to Update Email Preferences or Opt Out of receiving emails.  We recommend that you allow the Reminder Email to be sent on Thursday afternoon to notify whether or not you are scheduled for delivery the following week. It will remind you to customize your upcoming order, suspend a delivery that you do not want to receive, or add an order you want to receive. 

Q: I receive my delivery every other week. Can I change my delivery schedule or get an order on my off week?

A: Absolutely. You can switch your delivery cycle on the Deliveries tab of your account. 

 If you have any questions about adding or suspending an order, please contact Members Services at [email protected]

Q: Does Green BEAN Delivery accept SNAP (EBT) as payment?

A: Currently, Green BEAN Delivery’s Garden on the Go mobile produce market in Indianapolis is the only area of our business that can accept EBT payments.

Unfortunately, the USDA does not currently allow for vendors such as Green BEAN Delivery to accept SNAP/EBT cards online and we are not equipped to process these types of payments in person. In the future we hope to serve member who use this type of payment and we will continue to evaluate our ability to do so.


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    Pam Hunter

    How do I apply a Groupon Code that I purchased to my order?

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